Utilizing ADR as a Vehicle for Effective Communication and Success of Payment in Urgent Care

Authors

Stephanie R. Goldberg, Benjamin N. Cardozo School of Law

Abstract

Section II of this Note provides background on urgent care and ADR. Section III will elaborate on current payment procedures and explain some of the pitfalls that create a need for a supplementary payment solution. Section IV lays out a four-step plan incorporating a logical progression of ADR techniques that would enable quality of care and ease and success of financial arrangements, and vastly improved patient-provider relations. The feasibility of this plan will be demonstrated through application of its steps to hypothetical examples, representative of various realistic patient experiences, in Section V. This plan is intended to aid the millions of urgent care patients who currentlyand will in the future-face the challenge of out-of-pocket payment. In the current system, patients (primarily those who are unable to obtain insurance, but also those with very high deductibles) are left with large, daunting bills that are usually required to be paid upon provision of services. The implications of this plan for providers-who are often not fully compensated for their services-are, however, also important to consider. Providers create and maintain urgent care centers, and any proposal that would not be feasible for them, or which they would be unwilling to implement, would do nothing to help the millions of people facing payment challenges.

Disciplines

Dispute Resolution and Arbitration | Food and Drug Law | Health Law and Policy | Law | Legislation | Medical Jurisprudence

Recommended Citation

Stephanie R. Goldberg, Utilizing ADR as a Vehicle for Effective Communication and Success of Payment in Urgent Care, 19 Cardozo J. Conflict Resol. 389 (2018).
Available at: https://larc.cardozo.yu.edu/cjcr/vol19/iss2/7