Although traditional mediations involve a human mediator, automated mediation not only provides a platform for virtual mediations and enhances communication of information, but also actively facilitates disputes through the use of artificially intelligent (“AI”) systems. Such systems are capable of identifying interests and goals, refining preferences, calculating tradeoffs, and creating potential solution packages. However, aside from the ethical concerns of automated mediation, there are various practical issues that require attention. Automated mediation systems, like Smartsettle, raise such issues, specifically concerns of creativity, care, and confusion.
This post was originally published on the Cardozo Journal of Conflict Resolution website on January 30, 2022. The original post can be accessed via the Archived Link button above.
Cha, MyeongHwan, "Practical Concerns for Automated Mediation" (2022). CJCR Blog. 22.